Customer Story
How a One-Person DBA Team Stays Ahead of a Global Estate
Greg Goss runs database and BI for all of TenCate on his own. WISdom cuts the alert flood down to what matters and rolls host health, query performance, and cost into a single view, so a team of one stays ahead instead of underwater.
Customer Profile
Customer:TenCate Protective Fabrics
Industry: Protective Fabric Manufacturing
Website:TenCateFabrics.com
Spotlight: Greg Goss, Database & BI Manager (the sole expert-level DBA/BI manager on a lean IT team)
Key Outcomes:
Alert noise cut to what actually matters
Host, instance, query, and cost health in one view
Same-day fixes from a fast-moving vendor
Cloud cost visibility for future migration planning
One Person, One Global Estate
On a small IT team, Greg Goss is the only expert-level DBA and BI manager TenCate has. There is no second pager to hand off to, so clarity is not a nice-to-have, it is the whole job. Traditional monitoring tools worked against that. Too many alerts, too many knobs, not enough signal.
“Traditional monitoring buried me in noise—I’d get alert flooded,” Greg shares. “WISdom surfaces what’s actually important, giving me a clear view of performance hotspots without exhaustive digging.”
Less Noise, One View
The fix is not more dashboards. It is fewer, sharper signals. WISdom’s noise analysis strips the alert flood down to what needs attention and puts the rest out of the way. Just as important, it consolidates host and instance health, query performance, and cost into a single view. For a team of one, that consolidation is the difference between staying ahead and falling behind: faster understanding, quicker decisions, and immediate focus on what matters most.
This is SQL Server with cost optimization built in. Greg does not switch between a monitoring tool, a query analyzer, and a spreadsheet to reason about cost. It is one surface, and cost sits right alongside performance.
“Big vendors rarely release meaningful updates,” Greg explains. “But with WISdom, quirks get squashed fast. Stephen and the team often have fixes ready by the afternoon.”
A Vendor That Moves at the Speed of Change
What stands out for TenCate is how fast WISdom improves. Unlike legacy tools that go quiet for a quarter at a time, the product keeps moving, sometimes weekly.
“Big vendors rarely release meaningful updates,” Greg explains. “But with WISdom, quirks get squashed fast. Stephen and the team often have fixes ready by the afternoon.”
New features and interface improvements land quickly, so the tool never calcifies. For a lean team, a vendor that listens and ships the same day is not a convenience, it is leverage.
Built for Where TenCate Is Going
TenCate runs mostly on-prem today, but the estate will not stay frozen. WISdom shows what those workloads would cost in the cloud, so when a migration conversation starts, Greg already has the numbers. That forward-looking view turns capacity planning into something he can do ahead of time instead of scrambling to reconstruct after a move.
Advice for IT Teams
“If you’re just looking for alerts, you might be missing the value. WISdom is different—it helps you act on insights rather than just watch them evolve. And if you’re working with a lean team, a vendor that actually listens and shipped changes quickly? That’s gold.”
The Value of WISdom
For TenCate, WISdom is more than a monitoring tool. By cutting through noise, surfacing what matters first, and evolving at the speed of its customers, it gives Greg the clarity, confidence, and support to keep a global operation running with a team of one.
- Actionable insights, not alert overload. Traditional tools left Greg digging through endless alerts. WISdom surfaces the most important issues first and gives him a clear path to resolution.
Clarity for lean teams. As the only DBA/BI expert in the company, Greg has no time for guesswork. WISdom rolls up health, performance, and cost into one view, helping him stay ahead without a bigger team.
Continuous innovation at customer speed. Weekly improvements and near real-time fixes mean Greg never waits months for an upgrade.
Confidence in the future. Even though TenCate is mostly on-prem, WISdom shows what workloads would cost in the cloud, so the team can plan migrations and avoid costly surprises.
A partnership, not just a tool. Greg values Fortified’s responsiveness as much as the product itself, from onboarding through every feature request.
Key Outcomes
- Focused monitoring: noise analysis delivers the clarity a one-person team needs to cut through the alert flood
- High agility: ongoing enhancements and fixes delivered in real time, often within days
- One clear view: host, instance, query performance, and cost consolidated so nothing hides
- True partnership: responsive US-based support that turns WISdom from a tool into an ally
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